Bespoke counters
Counterline’s bespoke counters represent all that you would expect from the countries leading supplier of food service systems. Our quality is unrivalled in the industry for both attention to detail and innovative design.
In keeping with modern architectural and design requirements, we constantly research the suitability of new manufacturing materials, allowing us to offer our customers the very latest in aesthetic and performance materials.
We operate a policy of continued design improvement so that you can be assured you are receiving a product that will not only be highly reliable but will achieve a broad range of operational criteria resulting from over 25 years of client liaison and valued feedback.
To view our online gallery of Bespoke Counters, click here
The counter process
There are a number of clearly defined phases to move from a designer’s initial concept to a finished installation:
01. Tendering
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We can be asked to tender for a project based on anything from a freehand sketch to a fully detailed specification and detailed drawings.
In every case our experienced estimators will quickly prepare a quotation and specification for you, always guiding you to the options giving the best value for money.
02. Design development
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We take ideas, an interior designer’s concepts and dreams, and make them come to life.
We manufacture catering equipment that not only looks the part, but also performs to the highest standards.
03. Project Management
Once an order is received, a dedicated Contract Manager is appointed and a programme of works agreed. Shop floor manufacture will be carefully co-ordinated to accommodate the client’s required delivery date.
Fully detailed manufacturing drawings will be produced by our drawing office and submitted for construction approval.
We place great importance on maintaining a close working relationship with our customers.
Every counter project is handled personally by an experienced contract manager, from design development and drawing approval right through to manufacture, installation, handover – and beyond.
Our sales, contracts and estimating departments comprise of fully qualified tradesmen who can offer first hand advise.
04. In-house skills
Our state of the art manufacturing facility can undertake the manufacture of virtually any counter or display component. In house counter manufacture uses a combination of our state of the art CNC machinery and traditional hand craft techniques.
05. Inspection & Testing
Once assembly is complete, the counters are fully inspected and tested to ensure dimensional accuracy, operational and technical compliance with manufacture drawings and specifications.
06. Packaging & delivery
Once the counter manufacture is complete, the units are broken down into smaller manageable sections and packaged for safe transportation to site. Full method statements and risk analysis sheets are produced prior to any installation and submitted to client or main contractor on site.
07. Site Installation
Site installation commences using Counterline’s own manufacture team. The team that builds the counter in the workshop always continues the process on site.
08. Handover
Full instructions regarding periodic maintenance are given by our Contracts manager. A full operation and maintenance manual is issued for future reference and inclusion in the site Health and Safety file. The counter and its components are then fully covered with a 12 month parts and labour guarantee.
09. After Sales Service
In the unlikely event of a breakdown, our highly qualified and experienced service engineers are available for Nationwide site attendance within 48 hours from callout to restore your equipment to the high standard of operation that you will have become accustomed.
Our fleet of service vehicles are kept fully stocked with all of the major operating components to facilitate a one visit solution to your breakdown.
