As reported in the last edition of the Newsletter the new Customer Relations Management system is now fully bedded into the Service department. This system allows the Service team to track all service calls, monitor progress of engineers, time manage repairs and provide a more effective service to all our customers. In a lot of instances we have managed to reduce our call out time dramatically.
During the last few months the Service department has grown to incorporate a range of in-house trained engineers. We have new fully kitted vehicles which enable our engineers to provide customers with a one visit repair service. With having our own engineers on the road we are now able to offer a full range of other services including commissioning, training, repairs to out of warranty products, and cleaning & maintenance contracts.
Watch this space for more developments in the Service department that will allow us to provide a wider range of after-sales service to our customers.
For more articles, click here
