As reported in the last edition of the Newsletter the new Customer Relations Management system is now fully bedded into the Service department. This system allows the Service team to track all service calls, monitor progress of engineers, time manage repairs and provide a more effective service to all our customers. In a lot of instances we have managed to reduce our call out time dramatically.
Our new electronic gantry controls for both heated and chilled displays have established themselves during the year and are now proving to be a hit with our customers due to their reliability, energy saving design and their ease of installation.
We are currently developing further versions of the electronic control that will revolutionise the way catering display equipment is designed and manufactured.
Over the past several months Counterline has maintained its policy of capital investment in new machinery.
As reported in the last edition of the Counterline newsletter, the export activity is forming an increasing percentage of the sales for the company.With the current weak pound, the Counterline product is becoming even more attractive to our overseas partners. In the last three months, enquiries have increased dramatically with interest from all parts of the globe.
Marine AFC U7s are part of one of the UKs best-loved non-league football clubs.
Counterline service team is staffed with experience and dedicated service personnel capable of trouble-shooting, repairing and maintaining your food servery displays and counters. We have highly qualified Nationwide engineers to atttend and resolve your problems within 48 hours from callout.
Counterline now offer an annual cleaning and maintenance contract. For further information please do not hesitate to call us and discuss.
We have now fully proved our new gantry controlled heated and chilled displays. Full production will commence in December, for January 09 delivery.
The total re engineering and design of our vision range has now been completed, this will also increase the efficiency of the display with lower power consumptions and carbon footprint.
Following the management buy out, Counterline has pursued a policy of capital investment in new machinery, operator training and productivity improvements by introducing lean manufacturing techniques. We have introduced three new CNC controlled multi-axis state of the art press brakes, a complete range of new tooling backed up with operator training and offline programming capabilities.
As Counterline continues to grow we are now in a position to turn to the export markets. Middle Europe is in our sights along with Russia and The United Arab Emirates.
The export sales overseas are being headed up by myself with the support of Tim Flood our Sales Director. We have regular trade with our chosen export markets and this is growing month on month.
Following the management buy out in December 2006 Counterline has seen significant growth throughout the post completion period.
The business has doubled in terms of sales volume and product output, to this end Counterline has recruited a further 29 employees during this period.
